Pumping Mums FAQ's

Electric Pump

1. Is the breast pump safe for my baby?

Absolutely! Our breast pump is made from BPA-free materials and features an anti-backflow design to maintain milk hygiene and prevent leaks, ensuring the safety of both you and your baby.

DO keep out of reach of children. This pump contains small parts and a charging cable that may present a hazard.

2. Can I use the breast pump hands-free?

While our breast pump is not inherently hands-free, you can use it with a compatible hands-free pumping bra for added convenience and multitasking.

3. How long does the battery last on a single charge, and how do I charge it?

The battery life varies depending on usage but is designed to provide extended pumping sessions for up to 2 hours. You can conveniently charge the pump at home, in the car, or on-the-go, thanks to its versatile battery system compatible with various power sources.

Cleaning Pump

Here are instructions on how to clean and sterilise your Clean Ounces Smart Electric Breast Pump:

Initial Cleaning and Sterilisation (Before First Use):

  1. Rinse: Start by rinsing all the washable parts of your Clean Ounces Smart Electric Breast Pump in cold, clean water to remove any surface debris.
  2. Wash: Next, thoroughly wash all the pump parts in warm water with a mild washing-up liquid. Ensure that you use a bottle brush to clean all components, including bottles and shields.
  3. Rinse Again: After washing, rinse all parts with cold water a second time to eliminate any soap residue.

Cleaning After Each Use:

  1. Rinse: After each pumping session, begin by rinsing all pump parts in cold, clean water to remove any remaining milk residue.
  2. Wash: Give all the parts a thorough wash in warm water with mild washing-up liquid. Use a bottle brush to clean the bottles and other components. This step is vital to maintain cleanliness.
  3. Rinse Again: After washing, rinse all parts once more with cold water to ensure that no soap residue remains. This is essential to prevent soap contamination during your next pumping session.

Sterilisation Options:

For sterilising the Clean Ounces Smart Electric Breast Pump parts, you have two options:

Option 1: Boiling

Boil the cleaned pump parts in hot water for a minimum of five minutes. Make sure that all parts are fully submerged during the boiling process. (Excluding the motor-Do Not Boil)

Option 2: Sterilising Tablet

Submerge the cleaned pump parts in cold water with a sterilising tablet for at least fifteen minutes. Follow the tablet manufacturer's instructions for proper usage.

Important Tips:

Reserve the bottle brush used for cleaning your pump parts exclusively for this purpose, preventing contamination from other tasks.

Allow all sterilised parts to air dry completely before reassembling your Clean Ounces Smart Electric Breast Pump. Alternatively, you can use a clean, dry towel to pat the parts dry.

Avoid reassembling your pump when the parts are still wet to prevent potential mold growth.

Dishwasher and Microwave Use:

While some parts may be dishwasher-safe, please be aware that this method does not provide sterilisation. For complete cleanliness and safety, hand washing and sterilization as described above are recommended.

If you choose to use a dishwasher, be cautious if it has a hot, steam-drying function, as this may cause parts to deteriorate faster.

Do not sterilise Clean Ounces Smart Electric Breast Pump parts in the microwave, as this may cause them to degrade faster.

Following these cleaning and sterilisation instructions will help ensure the cleanliness and safety of your Clean Ounces Smart Electric Breast Pump, providing peace of mind for both you and your baby.


1. When will my order arrive?

To get an accurate estimate of when your order will arrive, please check the shipping information provided during the checkout process or refer to the tracking information provided once your order has been shipped.

If you have any specific questions about the delivery of your order, feel free to contact our customer support team for assistance.

2. How can I modify or cancel my order?

We strive to dispatch your items swiftly, which means that we typically can't accommodate changes to an order once it's been placed. However, you can reach out to us via email to inquire about your order status.


Limited Warrant Coverage

Customer service is at the heart of what we do here at Clean Ounces. We want to help you on the journey.

  • Our Clean Ounces breast pump is covered by a limited warranty for a period of 6 months from the date of purchase. This warranty is valid for the original purchaser only and is non-transferable.
  • This warranty does not cover damage or malfunctions resulting from misuse, improper maintenance, unauthorized repairs or modifications, accidents, or any use that does not comply with the instructions provided in the user manual.
  • To initiate a warranty claim, please contact Clean Ounces' customer support team through the contact information provided on our website or in the user manual.
  • You will be required to provide proof of purchase, including the date and place of purchase, to process your warranty claim.

Clean Ounces is committed to your satisfaction and strives to provide reliable products. We encourage you to carefully read and follow the instructions in the user manual to maximize the performance and longevity of your breast pump.

Questions? We’ve Got You Covered

All things breastfeeding & pumping

Don't hesitate to contact us via email for inquiries about the FLEXi pump or for breastfeeding and breast pumping tips. We'll respond promptly to help you with anything you need!